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Zia

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similarweb
rating
Pricing
Monthly visits
Paid
52M
#2
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Zia is an A.I. tool for Zoho Desk that uses contextual analysis to process customer questions, identify sentiment, assign appropriate tags, suggest solutions, and provide predictions for decision-makers.

FEATURES

  • 💬 Zia can chat with customers and suggest solutions from the Knowledge Base based on their questions.
  • 🧠 Zia can identify the sentiment behind every ticket and tag issues that might have caused negative sentiment.
  • 🏷️ Zia processes incoming tickets and assigns appropriate tags to help agents identify tickets that match their skill sets.
  • 📝 Zia can suggest a response to an agent before they start drafting based on the content of the ticket and the best match from the Knowledge Base.
  • 📊 Zia analyzes and identifies anomalies in team performance, warns about sudden surges in incoming tickets, and helps improve the strength of the Knowledge Base. Zia also brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume.

USE CASES

  • 💬 Instant Responses: Zia suggests appropriate solutions from your Knowledge Base based on the customer’s questions and sends them out with a single click.
  • 🤖 Sentiment Analysis: Zia identifies the sentiment behind every ticket and tags the issues that might have caused a negative sentiment, helping agents prioritize and send the best possible response.
  • 🏷️ Ticket Tagging: Zia processes incoming tickets and assigns them appropriate tags, helping agents identify tickets that match their skill sets and draw on past tickets for reference.
  • 📈 Performance Analysis: Zia analyses and identifies anomalies in your team’s performance 24/7, warns you of sudden surges in incoming tickets, and identifies issues that get the most tickets, helping you improve the strength of your Knowledge Base.
  • 📊 Predictive Analytics: Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume, allowing them to investigate further.

ADDITIONAL INFO

Location
India
Employees
10000+
Annual Rev
500M - 1B
Platforms
Laptop

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FAQ

Zia can be invoked from the Dashboard Designer page by clicking on the conversation dialog, which allows users to start conversing with Zia for analytical assistance.
The Help Center is a customer portal in Zoho Desk that allows users to access resources and learn about the product and its processes.

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