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Yuma

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similarweb
rating
Pricing
Monthly visits
Freemium
14.6K
#20
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Yuma.ai is an AI-powered customer service platform that automates customer interactions, handles inquiries, and streamlines processes to increase agent productivity, reduce operating costs, and improve customer satisfaction.

FEATURES

  • 💬: Yuma’s automated replies and negative comment alerts can handle the continuous stream of social media interactions, freeing agents for meaningful customer interactions, enhancing overall customer experience.
  • 🤖 Yuma auto-tags tickets by intent for smart sorting, deferring to human agent when a personalized human response is needed. Yuma assists you in automatically cleaning your support inbox, saving your agents time by filtering out unnecessary noise that distracts and slows down your support team.
  • 🌐: Yuma delivers round-the-clock, personalized support in any language with our always-on, omnichannel automated solution.
  • 🤝: Yuma’s helpdesk widget enables agents to provide clear, grammatically correct, and empathetic responses quickly, reducing Average Handling Times and First Reply Times.

USE CASES

  • Efficient social media management: Yuma AI can handle the continuous stream of social media interactions, maintaining your social presence with automated replies and negative comment alerts, streamlining processes, and boosting customer loyalty

ADDITIONAL INFO

Release
2023
Location
Singapore
Employees
1 - 10
Platforms
Laptop

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FAQ

Yuma's goal is to automate away the high volume of support requests for large Shopify merchants. They leverage LLMs and integrate directly with help desks to achieve this goal. Yuma's founder, G, believes that the technology is finally there to fix this problem once and for all.
An Autonomous Resolution refers to a situation where Yuma autonomously provides at least one AI- and the customer either confirms the answer as satisfactory or ends the conversation without. Please note that a conversation that necessitates a human to send a message will not be considered.
A Billable Ticket is one that is automatically fetched by Yuma from your helpdesk software. Tickets that are immediately closed or deleted upon receipt, as well as those conveyed through channels not supported by Yuma (like phone or aircall), are automatically excluded from billing.
Yuma's pricing is based on the number of Billable tickets per month. They offer a 7-day free trial and a white-glove onboarding experience. For more information, you can visit their pricing page.

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