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Operative Intelligence

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Operative Intelligence is an AI-powered contact center analytics platform that can automatically identify the root cause and reasons for customer inquiries, requiring no model training or business tagging of data and having an ROI built into its insights, and can be deployed by a business in two weeks.

FEATURES

  • 📊 AI-Powered Analytics: The platform can automatically identify the root cause and reasons for customer inquiries, requiring no model training or business tagging of data.
  • ⏰ Rapid Deployment: It can be deployed by a business in two weeks, ensuring quick implementation and time-to-value.
  • 🔒 Data Security: The platform ensures that the information is kept safe and secure, addressing concerns about data privacy and protection.
  • 🌐 Wide User Base: It caters to C Suite Executives, Technology, Product, Marketing, Contact Center & Operations Leadership, Team Leaders, Training, Quality, and Frontline Agents, indicating a broad applicability across various roles and functions.
  • 💰 Built-in ROI: The platform has an ROI built into its insights, highlighting its potential economic benefits and value proposition.

USE CASES

  • 📊 AI-Powered Analytics: Operative Intelligence can automatically identify the root cause and reasons for customer inquiries, requiring no model training or business tagging of data

ADDITIONAL INFO

Release
2019
Location
USA
Employees
11 - 50
Platforms
Laptop

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FAQ

One benefit of using Operative Intelligence is stress reduction, being in control, and having answers to questions for the broader business. The other is by knowing exactly what's impacting your metrics, you can address it directly.
The mission of Operative Intelligence is to help contact centers unlock the potential of every human interaction. Truly understanding customer needs and demands enables contact centers to improve their customer experiences and drive business growth.

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