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Fin

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#35
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Intercom's Fin is an AI chatbot that can answer customer support questions using multiple sources, including Intercom articles, Zendesk help center, public URLs, PDFs, or text-based snippets, and can seamlessly pass complex problems to your support team, all while monitoring conversations in the inbox and improving its performance with suggestions.

FEATURES

  • 😎 Resolve 50% of customer support questions instantly: Intercom’s Fin feature aims to address and resolve half of the customer support queries immediately, enhancing efficiency and customer satisfaction.
  • 🚀 Web, mobile, and app ready: Intercom’s Fin is available across various platforms, including web, mobile, and different messaging apps, ensuring a seamless and consistent customer support experience.
  • 📈 Usage metrics and performance/ROI metrics: The Fin feature provides metrics to measure its usage, performance, and return on investment, enabling businesses to evaluate its impact on customer service and overall operations.
  • 🔄 Custom reporting and content-level metrics: Intercom’s Fin offers the ability to generate custom reports and access metrics at the content level, allowing for tailored insights and analysis of customer interactions.
  • 🎨 Personalize Fin in messenger and customize Fin icon: Users can personalize the Fin feature within the messenger and customize its icon, potentially enhancing brand representation and user engagement.

USE CASES

  • ✉️ Resolve 50% of customer support questions: Intercom’s AI-powered chatbot, Fin, can instantly resolve 50% of customer support questions, across various platforms such as web, mobile, app, SMS, Facebook messenger, Instagram messenger, and email
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