AI Tools catalog

Netomi is a conversational AI platform designed for business users, offering seamless integration with existing systems, deployment across multiple channels, and the ability to analyze customer communication for actionable insights

Gladly has introduced Gladly Sidekick, a new AI and automation platform that enables personalized self-service and works alongside their people-centered platform, Gladly Hero, to deliver personalized agent-assisted customer service

Operative Intelligence is an AI-powered contact center analytics platform that can automatically identify the root cause and reasons for customer inquiries, requiring no model training or business tagging of data and having an ROI built into its insights, and can be deployed by a business in two weeks.

Cohere.io is a screen-sharing communication tool that allows support teams and customer success teams to take control of customers' experiences with features such as cobrowsing, screen annotations, shared screens, video calls, and zero downloads.

Nextiva, founded in 2006, is a company that provides business communications and collaboration software, offering services such as unified customer communication, live chat, and customer engagement tools, with a focus on delivering a superior customer experience

Sapling.ai is an AI-powered language model copilot and API for businesses that provides integrations with popular messaging and CRM platforms, a free AI-powered spelling and grammar checker, and offers on-premises/self-hosted deployments for enterprise teams.

Forethought.ai is a generative AI platform for CX automation that resolves common customer service tickets automatically and routes complex or high-priority support inquiries to the right agent, driving efficiency and ROI for top support teams.

Freshdesk is a customer service suite that offers AI-powered conversations, no-code bots, efficient ticket management, and a scalable knowledge base to help customers find answers faster.