Kore.ai is an enterprise-level conversational AI platform that offers cutting-edge technology through both voice and digital channels to automate processes for customer interactions, with a GUI-based bot builder that enables business users and developers to build context-aware, rich messaging, enterprise-grade bots.
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Rank: #8
Visits: 153.1K 
Netomi is a conversational AI platform designed for business users, offering seamless integration with existing systems, deployment across multiple channels, and the ability to analyze customer communication for actionable insights
Ask Rank: #11 Visits: 100.3K 
Gladly has introduced Gladly Sidekick, a new AI and automation platform that enables personalized self-service and works alongside their people-centered platform, Gladly Hero, to deliver personalized agent-assisted customer service
Ask Rank: #7 Visits: 211.2K 
Zendesk AI for customer service is built on billions of real interactions, offering personalized support, empowering agents with AI tools, and providing generative AI capabilities for automated tasks and content creation
Paid Rank: #1 Visits: 81.1M 
Freshdesk is a customer service suite that offers AI-powered conversations, no-code bots, efficient ticket management, and a scalable knowledge base to help customers find answers faster.
Freemium Rank: #4 Visits: 1.8M 
Nextiva, founded in 2006, is a company that provides business communications and collaboration software, offering services such as unified customer communication, live chat, and customer engagement tools, with a focus on delivering a superior customer experience
Paid Rank: #3 Visits: 1M 
Persana AI is an AI-powered sales automation platform that helps businesses find the best leads, send hyper-personalized outbound messages, and boost qualified leads by up to 95%.
Freemium Rank: #26 Visits: 7.7K 
Forethought.ai is a generative AI platform for CX automation that resolves common customer service tickets automatically and routes complex or high-priority support inquiries to the right agent, driving efficiency and ROI for top support teams.
Paid Rank: #10 Visits: 103.6K 
Simple Phones offers AI agent integration for businesses, providing prompt support, a 14-day free trial, and options to chat with a human or schedule a call for assistance.
Freemium Rank: #24 Visits: 10K 