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Zendesk AI

price
similarweb
rating
Pricing
Monthly visits
Paid
81.1M
#1
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Zendesk AI for customer service is built on billions of real interactions, offering personalized support, empowering agents with AI tools, and providing generative AI capabilities for automated tasks and content creation

FEATURES

  • 💬 Zendesk AI speaks customer service: Zendesk AI is built on billions of real customer service interactions, which means it understands customer experience and can offer personalized support from day one. AI tools suggest responses and detect customer intent, empowering agents to offer better service. Zendesk bots solve requests or find the right agent on their own, and you can customize the AI to your business needs.
  • 🤖 Generative AI: Zendesk Generative AI, powered by OpenAI, can change tone, automatically write support articles, and deploy bots that sound like people, all with a few clicks.
  • 🦾 Bots and automation: Zendesk bots solve requests or find the right agent on their own, and you can customize the AI to your business needs.
  • 🤝 Trust in AI: The future of AR and AI in advertising is not just about technological advancements but about maintaining trust and crafting experiences

USE CASES

  • 💬 AI-powered chatbots: Zendesk AI offers chatbots that can solve customer requests or find the right agent on their own, without any manual effort needed.
  • 🤖 AI tools for agents: Zendesk AI suggests responses and detects customer intent, empowering agents to offer better service and lend them an extra hand.
  • 📈 AI-led insights: Zendesk AI offers personalised intent labels and AI-led insights that help optimise operations and anticipate customer needs, offering the right answer.
  • 🆕 Generative AI: Zendesk Generative AI, powered by OpenAI, makes it easier to change tone, automatically write support articles, and deploy bots that sound like people, all with a few clicks.
  • 🤝 Expert CX: Zendesk AI is built on billions of real customer service interactions, which means it understands customer experience and unlocks the power of personalised support from day one, without any extra work.

ADDITIONAL INFO

Release
2007
Location
USA
Employees
5001 - 10000
Annual Rev
1B+
Platforms
Laptop

Rate Zendesk AI

FAQ

Zendesk AI is one of the most comprehensive and user-friendly AI-powered customer service tools on the market. It offers a wide range of features and integrations, and is backed by Zendesk's reputation for quality and reliability.
Businesses that use Zendesk AI have reported significant improvements in customer satisfaction, response times, and agent productivity. For example, some businesses have seen a 9% increase in CSAT and a 73% decrease in response time.

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