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Richpanel Sidekick

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#387
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Richpanel Sidekick is an AI-powered assistant designed for customer support teams, offering accurate and on-brand suggestions based on previous support interactions.

FEATURES

  • 📚 Draft a Reply Action generates context-aware replies using training data and previous interactions to predict a reply, taking 2-4 seconds to generate a response.
  • 📝 Instruct a reply is constructed from keyword inputs given to the Sidekick, and both types of replies are formatted to match the brand’s tone of voice and customized in length based on the communication channel.

USE CASES

  • 💬 Text Recommendations: Sidekick AI provides accurate and on-brand text recommendations for customer support use cases based on previous support interactions.
  • 📈 Analytics: Richpanel Sidekick provides analytics to help support teams track their performance and identify areas for improvement.
  • 📧 Email Integration: Sidekick AI integrates with email platforms to provide support teams with quick and accurate responses to customer inquiries.
  • 🤖 AI-powered: Sidekick AI is an AI-powered assistant that helps support teams provide better customer service.
  • 📱 Mobile App: Richpanel Sidekick has a mobile app that allows support teams to access customer information and respond to inquiries on-the-go.
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