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Alterra Answers AI

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Alterra Answers for Zendesk is an AI-powered solution that streamlines customer support by providing faster, time-saving answers to leads and customers, reducing the workload for support teams.

FEATURES

  • 🤖 Auto-pilot mode: Automatically resolve up to 20% of support tickets. Alterra Answers screens all new Zendesk tickets and tries to respond instantly by finding answers in your knowledge base. If the user is satisfied with the answer, the case is closed. Otherwise, the ticket goes into your regular queue.
  • 🤝 Co-pilot mode: Help your team to find relevant support articles faster. Alterra suggests answers to customers’ questions right inside the Zendesk agent interface. The AI-powered recommendations boost productivity of your team and thus help to shorten your first response time and time to resolution.
  • 🔍 AI-powered Zendesk Guide Search: Improve your self-service rate. The Deep Learning NLP Engine that powers Alterra Answers can take over search in your Zendesk Guide. The Guide search demonstrates unparalleled 90% accuracy, while keywords-based search solutions are accurate only in 25% to 50% of the cases.
  • 📚 Help Center Code-free setup: Setup couldn’t be easier. No coding is required – the AI takes care of everything. The app plugs directly into your Zendesk Support account, imports your Zendesk Guide knowledge base, and converts it into an intelligent system that can provide faster, time-saving answers to your leads and customers.
  • 🚀 Outperforms competition by 4x: Powered by the best-in-class Deep Learning NLP Engine, Alterra Answers understands natural language and finds answers by meaning, not just keywords. It can deflect four times more tickets than competitors’ products.

USE CASES

  • 🚀 Auto-pilot mode: Alterra Answers screens new Zendesk tickets, attempts instant resolution, and closes cases if the user is satisfied; otherwise, the ticket goes into the regular queue.
  • 💡 Co-pilot mode: AI-powered suggestions inside the Zendesk agent interface boost team productivity and shorten first response time and time to resolution.
  • 🔍 AI-powered Zendesk Guide Search: The Deep Learning NLP Engine achieves unparalleled 90% accuracy, outperforming keyword-based search solutions.
  • ⚙️ Code-free setup: No coding required; the app plugs directly into your Zendesk Support account, importing your Zendesk Guide knowledge base for faster, time-saving answers.
  • 💻 Setup ease: No coding required; the AI takes care of everything, plugging directly into your Zendesk Support account and converting your knowledge base into an intelligent system.

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FAQ

Answer 3: The benefits of using Alterra Answers include:
Answer 2: Alterra Answers works by integrating with your Zendesk Support account, importing your Zendesk Guide knowledge base, and converting it into an intelligent system that can provide time-saving answers to your leads and customers.

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