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ioni
Ioni.ai is an AI chatbot solution for customer support, capable of providing auto-responses to inquiries by analyzing user requests and previous interactions, and it can recognize customer inquiries at a human-level.
FEATURES
- 💬 AI Chatbot Widget: Ioni provides a personalized AI Chatbot Widget that can be created in just a few clicks.
- 📈 CSAT Score Analysis: Ioni helps improve CSAT scores by analyzing AI conversations with customers.
- 🤖 AI Workflow Streamlining: Ioni streamlines workflow with AI, resolving customer issues in the shortest possible time.
- 📊 Auto-Improvement of AI Database: Ioni performs auto-improvement of your AI database, making it easier to find context-related queries within it.
- 📞 Human Agent Transfer: Ioni allows for the transfer of customers from AI chatbot to a human agent whenever needed.
USE CASES
- 💬 Streamline ticket resolution: Ioni AI expedites the ticket resolution process, allowing your support team to handle a higher volume of inquiries in less time.
ADDITIONAL INFO
Release
2023
Location
Spain
Employees
1 - 10
Platforms
Laptop
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FAQ
ioni.ai is a ChatGPT-4 solution for customer support, which is a personal AI chatbot that uses the latest AI technology to automate and speed up the work of customer support teams.
ioni.ai is capable of retrieving relevant information about the user, including their support history, account details, and banking information. It can answer difficult questions if the necessary information is available in the documentation or if a similar question has been addressed before. Additionally, it performs auto-improvement of the AI database and easily finds context-related queries within it.
ioni.ai automates and speeds up the work of customer support teams by utilizing AI technology to handle customer inquiries and provide relevant information.
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