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Eclipse AI

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similarweb
rating
Pricing
Monthly visits
Freemium
13.8K
#193
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Eclipse AI is a platform that unifies and analyzes voice-of-customer data from various channels, providing actionable insights to improve customer experiences and drive business growth, offering a free plan with 24/7 support and bank-level security

FEATURES

  • 📈 Unify customer voice and amplify insights: Turn customer interactions into retention and revenue driving intelligence with a few clicks, no credit card required, and save hours of analysis

USE CASES

  • ✨ Unify Customer Voice: Eclipse AI unifies and analyzes omnichannel voice-of-customer data, turning customer interactions into actionable intelligence to drive retention and revenue.
  • 📈 Improve Customer Satisfaction: Eclipse AI has helped companies improve NPS, policy renewal rates, customer retention, and reduce customer churn, leading to enhanced customer satisfaction and loyalty.
  • 🌐 Omnichannel Analysis: The tool can analyze structured and unstructured data from various sources, including survey data, public reviews, phone, chat, and ticket logs, in 40 different languages.
  • 🚀 Actionable Insights: It generates actionable insights using natural language processing and deep learning, which are audited by CX experts to ensure accuracy and relevance before implementation.
  • 🛡️ Security and Integration: Eclipse AI offers secure payment options, an open API for integration with existing tech stacks, and is hosted and managed within Amazon’s secure data centers.

ADDITIONAL INFO

Release
2021
Location
Australia
Employees
11 - 50
Platforms
Laptop

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FAQ

Eclipse AI can analyze most structured and unstructured (free-text) data, including survey data, public reviews, phone, chat, and ticket logs. It can analyze data in 40 different languages.
Eclipse AI's physical infrastructure is hosted and managed within Amazon’s secure data centers, and Amazon continually manages risk and undergoes recurring assessments to ensure compliance with security protocols.

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